Refund and Returns Policy

At IPTV Express Pro, we are committed to providing a seamless streaming experience for our customers. Before making a purchase, we encourage you to thoroughly review our refund and returns policy to ensure transparency and customer satisfaction.

1. Digital Products Only

IPTV Express Pro provides digital services only, meaning there are no physical products to be returned. Our IPTV subscriptions and related services are delivered digitally upon purchase.

2. Refund Eligibility

Since our product is a digital service, refunds are only granted under specific conditions:

• Service Not Working: If the service is not working due to technical issues on our end, and the issue cannot be resolved within a reasonable period, you may be eligible for a refund.
• Unsuccessful Activation: If your subscription activation is unsuccessful and we are unable to resolve the issue.
• Unavailability of Channels: If promised channels or services are not available for more than 48 hours and we are unable to rectify the problem.

Refunds will not be issued for:

• Customer dissatisfaction with the channel lineup or content.
• Temporary service outages due to maintenance or third-party provider issues.
• Internet or hardware-related issues on the customer’s end.

3. Refund Request Process

To request a refund, please contact our customer service team at support@iptvexpresspro.com. All refund requests must include:

• Your order details (order number, subscription plan, and date of purchase).
• A clear explanation of the issue you are experiencing.

Once we receive your refund request, we will review your case and inform you of the outcome within 7 business days. Approved refunds will be processed and credited to your original payment method within 10 business days.

4. Cancellation Policy

You can cancel your subscription at any time, but refunds will not be issued for the remaining days of the subscription. Your access to IPTV services will continue until the end of your current subscription period.

5. Changes to Our Policy

IPTV Express Pro reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to regularly review this policy for updates.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy, please feel free to reach out to our customer support at support@iptvexpresspro.com. We’re here to assist you and ensure the best IPTV experience.